Personal information protection policy
Through our school, dispatch, translation and interpreting services, we recognise the significance of protecting your personal information. Therefore, if there is a need to handle your personal information, we will follow appropriate laws or company regulations and by making endeavours with the establishment of a structure for pertinent personal information protection and respect of clients, we will uphold your trust and expectations in Joytalk.
Acquisition, use and supply of personal information
Where there is a specific purpose for business operations and that purpose requires personal information, Joytalk will reasonably and impartially acquire, use and supply personal information within the limit of necessity.
Standard and legal compliance
Joytalk is committed to providing pertinent safeguards for personal information through observance of laws, government guidelines, other standards and social order.
Pertinent management of personal information
Joytalk recognises the risks of unauthorised use, loss, falsification, leaks, etc, regarding the handling of personal information and will therefore enforce reasonable safety measures as well as take appropriate corrective action should an issue arise.
Enquiry support
Joytalk will suitably respond to requests for disclosure, amendment, cessation of use or complaints regarding the handling of personal information.
Continuous improvement
Joytalk will strive for continual improvement through thorough enforcement and regular review of established management regulations and systems for personal information protection.
Enacted: November 10th, 2019.
Revised: September 18th, 2024.
Joytalk Co. Ltd.
Representative Director Hiroto Tsuchiya
**Contact regarding personal information protection policy**
Personal information enquiries
Personal information protection administrator: Ms. Naoko Tsuchiya
Ph: 028-682-0006
Regarding personal information handled by Joytalk
Joytalk has pertinent safeguards of personal information based on the personal information protection policy. The below notifications are in regards to the acquisition and retention of personal information for business purposes.
(1) Name and Address of the Business Operator Handling Personal Information, and Name of the Representative in the Case of a Corporation
Business Operator: Joytalk Co. Ltd.
Representative Director: Hiroto Tsuchiya
Address: Ujiie 2371-12, Sakura City, Tochigi Prefecture, 329-1311, Japan
(2) Personal information protection administrator's (or representative's) name and position
Personal information protection administrator: Ms. Naoko Tsuchiya
Ph: 028-682-0006
(3) Purpose for use of personal information
The purpose for use of personal information acquired is as follows:
① Personal information subject to release
Type of Personal Information ........................................ Purpose of use
Client information ............................................ Business management,
................................................................... communication, billing &
..................................................................... payment management.
Employee information ........................................... Functions related to
..................................................................... employee management
Applicant information ................................... Use related to recruitment
...................................................................... (information provision,
.................................................................... hiring decisions, contact
............................................................... regarding recruitment, etc.)
Former employee information .................... To make contact with former
.................................................................. employees, responding to
....................................................................... enquiries from former
...................................................................................... employees
Enquirer information ........................................ To respond to enquiries
Enrollment applicant ............................ To join the English conversation
information............................................school & student management
Information on individual .................................. To respond to requests
or proxy (upon request ........................................... for disclosure, etc.
for disclosure) ..................................................................................
Security camera footage .................................. For crime prevention
In addition, it is intended to be used as specified clearly in writing.
② Other acquired personal information
Type of Personal Information ........................................ Purpose of use
Personal information ................................. To use for contracts and the
acquired through .................................. accompanying communication,
entrusted business .............................. execution of consignment work,
................................................................................. after-care, etc.
Information obtained ............................................. For hiring decisions
from recruitment sites ................................................ and notification
(4) Personal information enquiries
For complaints, consultations, and enquiries regarding handling of personal information, including those related to personal information to be disclosed, please see the [Enquiries] section below.
(5) Name of the affiliated personal information protection organization to which the company belongs which can also handle complaint resolution
Japan Institute for Promotion of Digital Economy and Community
Authorized Personal Information Protection Organization Office Address:
Roppongi First Building, Roppongi 1-9-9, Minato Ward, Tokyo 106-0032, Japan
Phone: 03-5860-7565 or 0120-700-779.
(6) Procedures for disclosure, etc.
We will promptly respond to individual requests regarding the disclosure of their personal information (notification of usage purpose, disclosure, correction of content, addition or deletion, suspension or elimination of use, suspension of provision to third parties). We will respond within a reasonable period, after confirmation of individual identity or that of a proxy, in the case a request is made.
(7) Enquiries regarding disclosure, etc.
Please use the contact details below to make a request regarding the disclosure of personal information. If contact is made, a specific "Personal Information Disclosure Request" form will be sent by postal mail, fax, e-mail, etc. Please complete the required information and apply by submitting the necessary documents. (Any submission fee shall be borne by the claimant.)
After confirmation of individual identity (or proxy), we will respond using the requested method of disclosure.
(8) Measures Taken for the Secure Management of Personal Information
At our company, in order to handle personal information appropriately, we have established regulations and related policies based on our Personal Information Protection Policy in compliance with JIS Q 15001, and we operate a Personal Information Protection Management System.
To ensure the proper handling of personal information, we implement security management measures from four perspectives: organizational, human, physical, and technical.
For details regarding specific security management measures, please contact us through the [Enquiries] contact information listed below.
Organizational Measures:
We conduct personal information protection training once a year for all employees.
Human Measures:
At the time of hiring and resignation, we obtain confidentiality agreements that include clauses related to personal information.
Physical Measures:
Employee entry and exit are controlled by card keys. For visitors to the office, their identity and purpose are confirmed at the entrance, and the date, company name, visitor's name, and time of entry are recorded in a "Visitor Log."
Technical Measures:
IDs with access rights are issued, updated, and revoked under the management of the Personal Information Protection Administrator. Access rights for users who no longer require access to information are immediately revoked.
[Enquiries]
Title ................................................... Personal information Enquiries
Contact ............................................................... Ms. Naoko Tsuchiya
Address .......................................... Ujiie 2371-12, Sakura City, Tochigi
Phone.................................................................... Ph: 028-682-0006
Fax...................................................................... Fax: 028-682-4257
